Services
Digital & Analytics

Deliver customer-first digital experiences powered by real-time intelligence.

In today’s hyper-connected world, digital is not an add-on—it’s the heartbeat of your customer experience and competitive edge. We help financial institutions reimagine their digital capabilities, design intuitive and inclusive experiences, and embed data intelligence into every decision. 

We bring a human-centered approach to digital design, while ensuring back-end systems are scalable, integrated, and future-ready. On the analytics front, we unlock the power of your data—enabling targeted growth, better risk management, and personalized engagement across every channel. 

  • Digital product strategy and transformation roadmap 
  • Customer journey mapping and experience design (CX/UX) 
  • Omnichannel platform implementation (mobile, web, contact centre) 
  • Data architecture and analytics enablement
Payments

Powering seamless, scalable, future-ready payments. Modernize your payments infrastructure and deliver frictionless, scalable experiences.

Payments are no longer just about speed—they’re about trust, transparency, and ecosystem alignment. Whether you’re looking to implement real-time payments, comply with ISO 20022, or launch embedded finance capabilities, we help you navigate complexity and build a future-proof payments ecosystem. 

Our team brings deep regulatory knowledge, vendor familiarity, and implementation experience to ensure your payment initiatives are both innovative and compliant. 

  • Payments strategy and modernization planning
  • Real-time and instant payment implementation 
  • Embedded finance and BaaS enablement
  • Card, wallet, and cross-border payments integration 
  • Payments platform and vendor evaluation 
Procurement

Strategic sourcing that drives value—not just savings. Elevate procurement from transactional to strategic.

In an era of vendor proliferation and cloud-first delivery, procurement must become a driver of strategic value—not just a cost centre. We help you reshape procurement into a proactive, insights-led function that maximizes supplier performance, mitigates risk, and aligns sourcing with business priorities. 

We specialize in helping financial institutions improve technology procurement—from building strong vendor partnerships to supporting major RFPs and category strategies. 

    • Procurement operating model and maturity uplift 
    • Strategic sourcing and vendor segmentation 
    • RFP design, evaluation support, and vendor selection 
    • Contract lifecycle optimization and renegotiation 
    • Spend visibility, reporting, and analytics 
    • Procurement capability development and coaching 
Operations & Performance

Simplify processes. Amplify performance. Streamline operations and build a high-performing, scalable foundation.

Strong operations underpin every successful transformation. We help you diagnose inefficiencies, automate where it counts, and redesign processes that enhance both cost efficiency and customer satisfaction. Whether you’re digitizing loan processing, optimizing contact center workflows, or simplifying onboarding, we create impact where it matters. 

We embed sustainable performance metrics and operating models to help you scale without chaos and grow without friction. 

  • Current state assessments and operational benchmarking
  • Workflow redesign across sales, service, and back office 
  • Process automation (RPA, workflow tools) 
  • Target Operating Model design and rollout
  • Service design and customer operations alignment KPIs, SLAs, and performance dashboard development 
AI Transformation

Make AI real—responsible, practical, and value-driven.

We help you design and scale AI programs that drive real value—while ensuring ethical use, regulatory compliance, and workforce readiness.

    • AI opportunity discovery and value roadmap 
    • Use case validation, rapid prototyping, and ROI assessment 
    • Responsible AI frameworks and governance 
    • LLM and automation tool evaluation 
    • AI talent development and change management 
    • Embedding AI into core workflows (credit, servicing, fraud, ops)